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What does the order status mean?
- QUOTE PEND - We have quoted the project and we are awaiting quote approval and payment by you. No product will be shipped until payment is received or contractor credit approved and purchase order received
- AUTHORIZED - Your payment or contractor purchase order has been received and order is in process.
- SENT TO WAREHOUSE - We have sent your order to our warehouse for fulfillment, packing and shipping.
- ORDER SHIPPED - The order has been shipped. The order status email will tell how and when it was shipped and contain tracking information, if available.
- ORDER COMPLETED - Per the tracking information we have for UPS or common carrier, or timeframe based on shipping estimates, the order has reached the deliver address and is completed.
- PROBLEM REPORTED - We have been contacted with an issue regarding the order. The order will remain in this state until we have corrected the issue or problem.
- PROBLEM RESOLVED - The order problem previously reported has been resolved. If the problem includes shipping missing or replacement parts, then shipping has been done.
- RETURN PENDING - We have been contacted about a return and have issued a RMA (Return Merchandise Authorization). No returns are allowed without RMA. We are awaiting return of merchandise.
- RETURN COMPLETED - The return has been received and credit or refund has been made. Please allow time for credit to appear on credit card if applicable.
- QUOTE CLOSED - This quote is no longer active. It may mean we have been told that the project is closed, or it may mean that it has been requoted on another Order ID. Please contact us if this quote needs to be reopened.
- CANCELLED - Order has been cancelled and no product has been shipped.
Questions?
Contact us for a quick response.
